Apply for Team leader position in Concentrix Catalyst. Go through the article completely to know the requirements.
ABOUT COMPANY
Concentrix Catalyst is the experience design and engineering team of Concentrix. Additionally, it’s a leading MNC which involved in various technologies and solutions such as Data analytics, Digital, Cloud, Automation, etc. Also, It has global presence in almost every continent.
Company Website: https://catalyst.concentrix.com/about-us/
ROLE
Team Leader, Operations
DESIGNATION
Assistant Manager
LOCATION
Gurgaon
YEARS OF EXPERIENCE
1 year of relevant experience (Team Leader) / 5+ years of overall experience (BPO experience)
Role and key responsibilities:
- Responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.
- Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
- Regularly impart effective coaching to direct reports, ensuring consistent high-performance delivery
- Identify performance related issues, develop an action plan for improvement and implement corrective action plans; Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
- Communicate expectations to employees and provide timely updates
- Provide subject matter expertise in handling escalated customer calls as needed
- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
- Stay current on internal work processes, policies and procedures. Attend required manager development training
- Promote CNX values- “Walk the talk” and lead by example
Key skills and knowledge:
- Associate degree in related field with two to four years of relevant experience preferred
- Should have experience in a chat process
- Good understanding of chat metrices such as AHT, staffing, production, occupancy, ASA, repeats
- Should have understanding of absenteeism, attrition
- Highly motivated individual with skills to develop and coach team members to achieve performance expectations
- Work well under pressure and follow through on items to completion
- Strong oral and written communication skills
- Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables
- Ability to mentor, coach and provide direction to team members
- Willingness to work in a flexible schedule
- Should have minimum one year of team handling experience as a Team Leader
How To Apply
Send your Resume to [email protected] with basic details in the body.
Hi,
Applying for <Job Position>
Experience: <in years>
Skills: <skills with experience>
Serving Notice Period: Yes/No. If yes, mention your LWD.
<Attach Resume>
DISCLAIMER
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